Job Description / Responsibility
• Communicating courteously with customers by telephone, email, letter and face to face;
• Investigating and solving customers` problems, which may be complex or long-standing problems that have been passed on by customer service department
• Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;
• Issuing refunds or compensation to customers;
• Keeping accurate records of discussions or correspondence with customers;
• Producing written information for customers.
• Writing reports analysing the customer service that your organisation provides;
• Developing feedback or complaints procedures for customers to use;

Job Nature
Full-time

Educational Requirements
Graduate/ Masters in either discipline

Experience Requirements
At least 2 year(s)

Additional Job Requirements
Experience in managing customer interaction, assisting customer to provide information of the company, electrical, electronics & mobile products, technical information, sales, price, service with the goal of improving business.

21 Electronics Ltd. is an equal opportunity employer. We do not favour or disfavour any applicant based on Gender, Age, Religious Beliefs or Ethnicity. Attractive salary & benefits package will be offered to deserving ones. More Information: visit our website http://21electronics.com.bd. Address: Apt. C1, House No: 85 (1st Floor), Block: B, Road: 04, Banani, Dhaka-1213, Bangladesh. Mobile No: 01733349529, Email: info@21electronics.com.bd