Job Description / Responsibility
Play vital role in Creative Decision Making and in execution as well
Proper planning and execution complying with SOP’s on Quality bench mark plan and ensure the SLA and the MTTR ratio
Ensure the Workforce Quality by providing feedback and coaching to the juniors and report to senior group
Ensure Quality of products via outbound calls for all sales channel side by side Call center service quality and Monitor Database update software regularly
Monitor the insurance claims management
Ensure the deadline for claims payment & perfect claims documentation
Responsible for monitoring, understanding and trying to reduce the amount of customer complaints
Research customer complaints and maintain SOPs, Guideline and Process for enhancing Customer Experience and set procedure for future
Monthly MIS submission

Job Nature
Full-time

Educational Requirements
Graduation from any discipline and Post-Graduation is preferred

Experience Requirements
Minimum 5 year(s)

Additional Job Requirements
Minimum 5 years of experience in managing Call Center; Experience in telecommunication will be an added advantage.
Ability to pursue team & Customer & play roll as mentor
Rapport building & maintain
Ability to have check and balance/query
Objection handling with Technical knowledge
Capability to identify problems and resolve conflicts within team
Spontaneous in word and action.
Able to perform and Multi-task.

Salary Range
Negotiable

Interested candidates can, send your CV online or at job@bd.milvik.com mentioning the name of position in the subject box.