Job Description / Responsibility
Programmatic:
Responsible for day to day management and operation of the Vital/Ultra and other service delivery points
Set service specific indicators both for Vital/Ultra/ Maxi and satellite clinic except FP
Conduct monthly staff meetings along with all the staff and review performance against set objective
Periodically meet with CSPs and support them both programmatic and management support including regular supply and their stock.
Ensure all staff are trained and effective in their positions
Ensure the quality data – MIS, Financial, Inventory and others generated from the clinic level and routinely analyzed and used in management decision making.
Help Project Director and/or Project Manager for expansion and roll -out of health services
Maintain list of referral centers.
Ensure that the clinic comply with PD 3, TIAHRT and Helms policy
Ensure monthly reports and other periodical reports as required
Quality Assurance:
Ensure compliance of clinical guidelines and protocols
Responsible for maintaining the overall quality of the clinic.
Ensure that Clinic level Quality Circle has been established and functional.
Responsible for maintaining quality of the infrastructure of the clinic as per NHSDP clinic model.
Ensure stock balance of drugs and family planning commodities.
Visit satellite clinics; observe if satellite clinics are organized as per schedule and guideline. • Check if supplies including supplies of RDF are at appropriate level; and if supplies meet the quality standard Ensure that QMS has conducted, in collaboration with franchisee office, to all service delivery points to evaluate clinical quality and identify area for improvement, check if services are recorded correctly in the appropriate forms/register
Exit interview the customers at Vital/Ultra and satellite clinics, take action according to customer’s feedback to increase their level of satisfaction
Management Functions:
Apply for clinic registration, area allocation/satellite clinic spots from local GOB officials
Liaison with District Technical Committee (DTC) for recommendation of registration renewal.
Liaison with TFPO to ensure regular supply contraceptive of GOB
Supervise work of other service providers and Admin Assistant’s work on maintenance of store and fixed assets register, office supplies and their distribution up-to-date.
He/she must ensure that clinic and out side of clinic are clean.
Make necessary arrangement for valid and reliable data recording and reporting with the assistance of other service providers.
Establish linkage with SMC and other commercial medicine and products suppliers, get supply of contraceptive and logistic from them.
Ensure need based training of all clinic staff and CSPs.
Ensure MIS data are accurate and data is routinely analyzed and used in management decision making
Ensure formation and meetings of Static Clinic Advisory Committee (SCAC) and Satellite Clinic Support Groups (SCSG) and to hang and use map of catchment’s area of the clinic.
Financial and Logistics:
Ensure zero stock out of essential drugs and contraceptives
Ensure that contraceptive and other logistics are procured; ensure proper storage and distribution of contraceptives and medicines
Ensure quality control of such supplies with two months minimum reserve
Ensure adequate transparency in financial control, proper governing and monitoring to the expenditure of funds as per guideline
Operate project bank accounts jointly with any other designated person as per NHSDP guideline
Ensure that petty cash is maintained as per financial guideline
Ensure compliance of audit recommendations and
Ensure reliable accounting and inventory system
Coordination & Public Relation:
Make liaison with GoB and other stakeholders for program implementation and represent the clinic in all government and other meetings
Represent Smiling Sun Clinic in the monthly Family Planning Committee and district coordination committee meetings and update clinical activities.
Coordinate with SSFP and update them on clinic activities
Extend cooperation to HNPSP partners as advised by NHSDP.
Personnel Management and Staff Development:
Ensure that each staff has job description, and conduct periodic staff performance appraisal.
Arrange training for staff in coordination with NGO and NHSDP and as per business plan.
Marketing/BCC Activities:
Work with Service Promoter to develop and implement a clinic level marketing strategy and plan for each service delivery points
Ensure Service Promoter (SP) conducts health education sessions for the waiting customers at clinic and at satellite and IPC with community leaders and influential group.
Ensure SP conducts community meeting with intended customers for different service
Contact community institutions, groups, and satellite clinic house owners to promote clinic and its services.
Check if the BCC materials are available and used appropriately at Vital/Ultra and satellite clinics.

Job Nature
Full-time

Educational Requirements
Masters Degree in any discipline.

Additional Job Requirements
Age At least 25 year(s)
Working experience with any non-government organization involved in health service will be given preference. The candidate should have expertise in developing and assist in writing project proposals and business plan, demonstrated ability in facilitating project implementation, monitoring and supervision.
Self motivated, time management skill; drive the team to achieve NHSDP goals; must possess the ability to work under pressure; sensitivity to cultural differences and understanding of the political and ethical issues; ability to present problem-solving/analytical skills in clinical program, finance, marketing and MIS; work independently with minimal supervision and ability to coordinate diverse activities; should have good command in both written and spoken English and computer skills in operating and MS-Office.

Send your CV to hrm@pstc-bgd.org