Job Description / Responsibility
• Manage customers loyalty programme operations
• Develop customer experience value added services
• Engage in data mining using google re-marketing tools and internal software
• Initiate brand alliances with other companies and organizations.
• Manage customer service call centre staffs and resolve customer problems or complaints
• Preparing monthly performance reports.
• Maintains customer records by updating account information.
• Ensure CRM software development process
• Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction.

Job Nature
Full-time

Educational Requirements
• Masters degree in any discipline from any recognized university
• 3rd division/class/CGPA below 2.0 in any academic examinations will not be considered.

Additional Job Requirements
• Age 25 to 35 year(s)
• Knowledge about digital marketing, data mining and e-commerce.
• The applicants should have experience in the following business area(s): e-commerce, Marketing, Customer Experience Management, Rewards programme, Retail.
• 3-5 years job experience in the similar area will be given preference

If you feel you are the right match for above mentioned position, please send your CV along with a letter of interest outlining your vision for the role to Human Resource Division, Aarong, Aarong Centre, 346, Tejgaon (I/A), Dhaka-1208 or apply electronically to career.aarong@brac.net writing ‘Application for Sr. Executive/ Executive, Customer Experience Management’ at the subject line. Envelope should be marked at the top for the position applied. Applications will be received till September 05, 2015. Only short-listed candidates will be contacted.