Job Context
Novem Ecoresort is looking Office Executives to oversee the daily operations of resorts reservation and front desk. She will be responsible for welcoming guests to the resort, making reservations for them and attending to their other needs that are instrumental to their comfort during their stay at the resort. In Addition to this She will maintain relevant administrative responsibilities in the Resort.

Job Description / Responsibility
Responsible for room reservation, phone calls receive from inside and outside guests. Maintain reservation register in computer. Responsible for front office duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer services. Dealing with customer complaints and requests in an effective and courteous manner, providing or seeking solutions as quickly as possible. Process bills of guests and daily reports on reservation activities. To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area. To administer all routes of reservations (eg, online, phone) to ensure that room bookings or cancellations are made and recorded accurately. To keep up to date with room prices and special offers to provide accurate information to guests.

Job Nature
Full-time

Educational Requirements
Minimum HSC / Equivalent, Diploma in Hotel management is preferred

Job Requirements
• Age 18 to 35 year(s)
• Only females are allowed to apply.
• Preferably an excellent communication and client care skills
• Fun, energetic and collaborative personality