Job Description / Responsibility
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.
• Synchronize information between Factory and Sales team
• Follow up Production process according to the delivery date
• Negotiate delivery date according to the production lead time
• Follow up payment status ( PI, L/C)

Job Nature
Full-time

Educational Requirements
MBA or Masters in any Discipline.

Experience Requirements
At least 3 year(s)

Additional Job Requirements
• Minimum 03-05 years of experience in Sewing thread Related field
• Customer Service
• Product Knowledge
• Quality Focus
• Problem Solving
• Market Knowledge
• Documentation Skills
• Listening & Phone Skills
• Resolving Conflict
• Analyzing Information
• Multi-tasking

If you think, you are the right candidate for the above position please send your complete Resume along with one recent passport size color photo to hrtextile@nassagroup.org or HR & Admin (Textile Division), Nassa Group, 238, Tejgaon I/A, Gulshan Link Road, Dhaka-1208.
Job title should be mentioned in the subject, if the subject is not mentioned, the application will be void.